Verizon Authorized Retailer – GoWireless in Draper, Utah

When talking to a Verizon rep get everything in writing and ask lots of questions (even though they’ll act all put out by it). I made a few visits here before officially moving over from AT&T and during my multiple visits I got everything in writing on my first visit. I came back again without my paper with information and got totally different numbers. Then came back a third time with my paper and got the original numbers again. Be careful still cause they’re only giving you the numbers that sound the best. For example, “your monthly payments on a new device will be $19/mo.” What they didn’t say is that the other device (same exact one) will $35/mo. They just tell you the numbers that sound the best and really only part of the truth. They also add on device insurance without asking you. Lastly, DO NOT BUY ANY ACCESSORIES HERE! While waiting for my rep to finish some stuff I price matched the glass protectors and phone cases and all of them were marked up 3x or more the original price. Unreal. If you want a better customer service experience I recommend going to AT&T. I originally left Verizon cause they have the worst customer service, but unfortunately came back to be on a family plan. Message to the Verizon reputation management team: Do not leave a copy and pasted response below. Your response is not genuine and does not fix anything. If you fail to read this then I will copy and paste my review at other Verizon locations.